Make a difference with experience specialist

For people who work in hospitality, it has always been a challenge to make a difference, be better, offer more, and make the public that is looking for a place to stay come to your establishment, enjoy their stay, recommend you, and return in the future.

For those of us who enjoy traveling and doing tourism, we have seen over the years how hotels or places that offer overnight accommodations, are always trying to make improvements in the services offered in order to generate a more satisfactory experience for the guest that will make them return. And when we believed that all services were already at the highest peak in the hotel industry, we realized that there is always room for more. This is where the leading role of the Experience Specialists comes in; people responsible for making our trips more intimate and pleasant experiences.

Thinking about the place to stay while your visit this unique destination, you may browse the exclusive properties with experience specialists offered by Home Be Like that will make your trip to Armenia a unique experience. 

This new role is beginning to sound and be seen with an increasing presence in hotel chains and more recently in short-term properties rentals. But what is an Experience Specialist? What is really their job? How is their interaction with the guests and how do they generate experiences during the stay? Let's start by defining the role of an Experience Specialist. An Experience Specialist is a person in charge of the development and constant monitoring of a consumer's experience. Some of their duties include interacting with customers, keeping track of consumer plans/trips, assisting and/or collaborating with the internal involved team in aligning all the consumer experiences. Years ago, hotels tried to dazzle their guests with a list of in-room amenities, however, today's travelers, well prepared and with information at hand, expect more than lotions or extra personal hygiene items in the hotel room bathroom. This is exactly where we welcome the unique experiences that immerse guests in the local environment at the hands of a personal Concierge. The Concierge or the Experiences Specialist will have the responsibility from the moment of the arrival of the guest until their departure that all the requirements or needs are covered according to the customer expectations, offering an infinity of activities or experiences for the enjoyment of the clients.

The specialist may suggest and help to plan visits to exclusive places for the enjoyment of families or adults only, exclusive restaurants, childcare services included in the accommodation so that the family can relax and enjoy while the children play and do activities in safe environments. The Specialist will be able to accompany the guest to know the surroundings of the lodging place and show all the available services. The Experience Specialists also plan together with the guest exploration trips in the destination of visit. Coordinating and executing what is related to transfers, activities, tickets or access, refreshments, schedules, among others in the place to visit. The Experience Specialist will interact with the guest in a direct, instantaneous, respectful, discreet, and friendly manner to satisfy their needs. Normally the communication with the Specialist occurs via cellphone by text message or as the guest wishes. If you've ever thought of having a person like a personal assistant during your well-deserved vacation, and not worrying about any details during your trip, then it's time to wake up from those thoughts and go meet your personal Experience Specialist.